Terms of Service

2.1 Eligibility

To use our services, you must be at least 18 years old and have the legal authority to enter into binding contracts. If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

2.2 Account Creation

You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials (including passwords and API keys) and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

2.3 Account Types

Our platform supports two primary seller account types:

• TikTok Shop Local Store Seller: For sellers operating on TikTok Shop who require local inventory fulfillment in their target market.
• Shopify Dropshipping Seller: For sellers operating on Shopify who require cross-border fulfillment from China.

Your account type determines the features and services available to you.

3.1 TikTok Shop Local Fulfillment

For TikTok Shop Local Store Sellers, we provide:

• Product sourcing from China-based factories and suppliers at competitive factory-direct pricing
• Quality inspection at our China transit warehouses (Yiwu and Shenzhen)
• International shipping from China to local warehouses in your target market
• Local inventory storage and management
• Order fulfillment with 2-4 business day local delivery
• TikTok Shop API integration for automatic order sync, inventory updates, and tracking number push-back
• Returns processing at the local warehouse

3.2 Shopify Dropshipping Fulfillment

For Shopify Dropshipping Sellers, we provide:

• Product sourcing and procurement from China-based suppliers
• Quality inspection and packaging at our China transit warehouses
• Cross-border shipping to customers worldwide (15+ countries)
• Shopify app integration for automatic order sync and tracking updates
• No minimum order quantity requirements

3.3 Platform Features

Both seller types have access to our online management platform, which includes:

• Order management dashboard
• Inventory tracking and alerts
• Financial reporting (wallet, transactions, deposits)
• Product catalog browsing
• Store integration management
• Shipping tracking and logistics visibility

4.1 Product Pricing

Product prices are displayed on our platform and may vary based on quantity tiers (tiered pricing). Prices are subject to change without prior notice, though existing confirmed orders will be honored at the original price. All prices are in the currency displayed on the platform.

4.2 Shipping and Fulfillment Fees

Shipping costs are calculated based on the destination country, package weight/dimensions, and the shipping method selected. Fulfillment fees (picking, packing, warehousing) are as published on our platform or as separately agreed upon in writing.

4.3 Payment Terms

• Wallet System: Sellers maintain a wallet balance on our platform. Orders are deducted from your wallet balance.
• Deposits: You may top up your wallet via supported payment methods.
• Purchase Orders: For TikTok Shop sellers, product procurement requires payment at the time of purchase order creation or according to the agreed payment terms.
• Unpaid Orders: Orders that cannot be fulfilled due to insufficient wallet balance will be placed on hold until payment is received.

4.4 Taxes and Duties

You are responsible for all applicable taxes, customs duties, and import fees associated with products shipped to your local warehouse or to your customers. 24fulfill is not responsible for any taxes or duties that may be levied by government authorities.

5.1 Order Processing

Orders synced from your connected e-commerce stores are processed automatically. We aim to pick, pack, and ship orders within 24 hours of receipt, subject to inventory availability and payment confirmation. Order processing times may vary during peak seasons or due to force majeure events.

5.2 Shipping and Delivery

• TikTok Shop Local Fulfillment: 2-4 business days local delivery within the seller's market.
• Shopify Dropshipping: 7-15 business days depending on the destination country and shipping method.

Delivery times are estimates and not guaranteed. 24fulfill is not liable for delays caused by carriers, customs, weather events, or other circumstances beyond our control.

5.3 Inventory Management

For TikTok Shop sellers, you are responsible for maintaining adequate inventory levels in your local warehouse. We provide inventory alerts and tracking through our platform. Stockouts that result in unfulfilled orders are the seller's responsibility.

5.4 Order Exceptions

In the event of order exceptions (address issues, out-of-stock items, carrier rejections, etc.), we will notify you through our platform. You are responsible for resolving exceptions in a timely manner. Unresolved exceptions may result in order cancellation.

6.1 Customer Returns

For TikTok Shop sellers, customer returns are processed at our local warehouse. Returned products are inspected, and eligible items are restocked to your inventory. Damaged or unsellable returns will be handled according to the agreed disposition process.

6.2 Product Quality

All products undergo quality inspection at our transit warehouses before shipping. If you receive defective or damaged products, please report the issue within 7 days of receipt. We will work with you to resolve quality issues, which may include replacement, credit, or refund at our discretion.

6.3 Refund Policy

Refunds for product purchases are handled on a case-by-case basis. Shipping fees for fulfilled orders are non-refundable. Wallet balance refunds may be processed upon account closure, less any outstanding fees or obligations.

7.1 Our Intellectual Property

The 24fulfill platform, including its design, features, code, documentation, logos, and trademarks, is owned by 24fulfill Inc. and is protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our platform without our written consent.

7.2 Seller Content

You retain ownership of any content, product listings, or materials you upload to our platform. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and process such content solely for the purpose of providing our services to you.

7.3 Product Compliance

You are solely responsible for ensuring that the products you sell comply with all applicable laws, regulations, and platform policies in your target market. This includes product safety standards, labeling requirements, restricted/prohibited items lists, and intellectual property rights. 24fulfill is not liable for any legal issues arising from non-compliant products.

9.1 Service Availability

We strive to maintain high platform uptime and service quality, but we do not guarantee uninterrupted or error-free service. Our platform is provided "as is" and "as available" without warranties of any kind, either express or implied.

9.2 Liability Cap

To the maximum extent permitted by law, 24fulfill's total liability to you for any claims arising from or related to these Terms or our services shall not exceed the total fees paid by you to 24fulfill in the 12 months preceding the claim.

9.3 Exclusion of Damages

In no event shall 24fulfill be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or business interruption, regardless of the cause of action or theory of liability.

9.4 Third-Party Services

We are not responsible for the acts or omissions of third-party logistics carriers, payment processors, e-commerce platforms (TikTok Shop, Shopify), or customs authorities. Any claims related to third-party services should be directed to the relevant third party.

11.1 By You

You may request account closure at any time by contacting us at info@24fulfill.com. Account closure is subject to settlement of all outstanding balances, fees, and pending orders. Any inventory remaining in our warehouses must be disposed of or retrieved within 30 days of account closure.

11.2 By Us

We reserve the right to suspend or terminate your account at any time if you violate these Terms, engage in fraudulent activity, fail to maintain adequate payment balances, or for any other reason at our discretion. We will provide reasonable notice where possible, except in cases of serious violations.

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles.

12.2 Arbitration

Any dispute arising from or relating to these Terms or our services that cannot be resolved through good-faith negotiation shall be settled by arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its rules. The place of arbitration shall be Hangzhou, China. The language of arbitration shall be Chinese and English.

12.3 Informal Resolution

Before initiating formal dispute resolution, you agree to first contact us and attempt to resolve the matter informally. Many issues can be resolved quickly through direct communication.