Privacy Policy

Last Updated: February 7, 2026

24fulfill Inc. ("24fulfill," "we," "us," or "our") is committed to protecting the privacy and security of the personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our fulfillment services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

When you register for an account, place orders, or interact with our platform, we may collect the following personal information:

  • Account Information: Name, email address, phone number, WeChat ID, password (encrypted), and company/business name.
  • Business Information: TikTok Shop store details, Shopify store URL, seller type (local store or dropshipping), business license information, and tax identification numbers where applicable.
  • Payment Information: Billing address, bank account details, and transaction records related to purchases, deposits, and settlements.
  • Shipping Information: Warehouse addresses, customer delivery addresses, return addresses, and related logistics data.

1.2 Automatically Collected Information

When you access our website or platform, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, features used, time spent on pages, click patterns, and referring URLs.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and gather analytics.

1.3 Third-Party Platform Data

When you connect your e-commerce store (TikTok Shop, Shopify, etc.) to our platform, we access and process data as authorized by you, including:

  • Order information (order IDs, items, quantities, customer shipping addresses)
  • Product listings and inventory levels
  • Store settings and configuration data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To process orders, manage inventory, coordinate shipping and fulfillment, and provide our core TikTok Shop local fulfillment and Shopify dropshipping services.
  • Account Management: To create and manage your account, authenticate your identity, and provide customer support.
  • Platform Operations: To synchronize orders, update inventory, push tracking numbers, and manage the end-to-end supply chain on your behalf.
  • Communication: To send service-related notifications, order updates, shipping alerts, system announcements, and respond to your inquiries.
  • Improvement: To analyze usage patterns, improve our platform features, and develop new services.
  • Compliance: To comply with applicable laws, regulations, and legal processes, including customs and trade compliance in cross-border operations.
  • Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Logistics Partners: We share shipping information (recipient name, address, phone number) with our logistics and carrier partners to fulfill and deliver orders. This includes local carriers in markets where TikTok Shop operates (US, UK, Southeast Asia, etc.) and international shipping carriers for cross-border dropshipping.
  • Warehouse Partners: Our transit warehouses in Yiwu and Shenzhen, China, and local warehouses in destination countries may process order and product information to perform quality checks, warehousing, and fulfillment.
  • E-Commerce Platforms: We share tracking numbers, fulfillment status, and inventory updates with TikTok Shop, Shopify, and other connected platforms via their APIs.
  • Payment Processors: Financial information is shared with payment service providers to process transactions securely.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers. Given the international nature of our services — with headquarters in Yiwu, China, transit warehouses in Yiwu and Shenzhen, and local warehouses in 15+ countries — your data may be transferred to and processed in multiple jurisdictions. By using our services, you consent to such transfers.

4.2 Security Measures

We implement industry-standard security measures to protect your information, including:

  • SSL/TLS encryption for data in transit
  • Encrypted password storage using secure hashing algorithms
  • Role-based access controls for platform users
  • Regular security audits and monitoring
  • Secure API integrations with third-party platforms using OAuth 2.0

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and authentication state
  • Remember your language preferences
  • Analyze website traffic and usage patterns
  • Improve our platform performance

You can control cookies through your browser settings. Disabling cookies may affect certain features of our platform.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Data Portability: Request your data in a structured, machine-readable format.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@24fulfill.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain certain information as required by law, for tax and accounting purposes, or to resolve disputes. Order and transaction records are typically retained for a minimum of 5 years for compliance purposes.

8. International Data Transfers

As a cross-border fulfillment platform, your data may be transferred across international borders. We operate in China (Yiwu and Shenzhen), the United States, the United Kingdom, Southeast Asia, Europe, and other regions where TikTok Shop is available. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

9. Third-Party Links

Our platform may contain links to third-party websites or services (such as TikTok Shop, Shopify, logistics tracking pages, and payment providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Company: 24fulfill Inc.
  • Email: info@24fulfill.com
  • WeChat: +8613486647496
  • Address: Yiwu City, Zhejiang Province, China